FAQs
DURABLE PROTECTION
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Answers to customers' most common questions
Will these covers darken the basement?
Our covers let 95% of the light into the basement. Most people can’t tell a difference in the lighting once the cover is on the well.
What if we step on the cover?
Our cover will hold at least 500 lbs. The cover will not get brittle over the years because it is fiberglass.
How is the cover attached?
We have two types of installations, clips or locks. A clip install can be taken off from the inside and from the outside. The lock installation has three to six pins that drop through the cover into a bracket inside the well. The cover can only be taken off from the inside.
Do we have to be home for the measure or the installation?
No, we can do everything from the outside. We leave the information or invoice on the front door. If you had a lock install, we leave the pins with an instruction sheet in a door knob bag.
What if we want to have locks put on our covers in the future?
We will be happy to add locks on your covers for an installation fee.
If we hit the cover with the lawn mower, will the cover crack?
As long as you don’t hit the cover with the blade of the lawnmower, the cover will not shatter or crack. If you get little nicks on the edges, take a piece of sandpaper and sand the edge.
How do we pay?
If the order is over $500, we secure a credit card number. Otherwise, you can give our serviceman a check, mail a check, or call us with a credit card number.
How long does it take to get covers?
It depends on where you live. If you are in close proximity of Oswego, IL we usually measure your wells and leave you a quote within a week. If you order it before 3 p.m. Thursday, it is installed the following week.
Where is our service area?
We service the western and southwestern suburbs of Chicago.
Can we install the cover ourselves?
For safety purposes, we prefer to let our professionally trained servicemen install the covers.
What happens if my windows go above the well?
Some wells have windows that go above the top of the well. Our channeled back rail allows for a piece of fiberglass to be vertical and cover the gap allowing for a sealed well.
What happens if my window is more than 12 inches above the well?
This is a special situation for windows that go above the well from the side view; it looks like a Z.
Let's Get Started
WINDO-WELL COVER CO., INC.
(630) 554-0366 | covers@bewellprotected.comOswego, IL 60543
Created by Olive + Ash.
Managed by Olive Street Design. 